How to exceed guest expectations
Whether you manage a hotel, a motel, a luxurious holiday home, or a small Airbnb rental, guests have the same basic expectations when it comes to holiday accommodation. Guests expect cleanliness, quality and value for money, but if you go that extra mile and exceed their expectations, you’ll be rewarded with great reviews, positive word of mouth and repeat bookings.
Here are 5 ways National Hotel Supplies can help you exceed guest expectations.
Most guests expect the basic amenities like shampoo, conditioner and soap. But if you really want to blow their socks off, supply a super indulgent range of guest amenities like the gorgeous London Collection, Fairtrade certified eco.logic* range, The Therapy Range, or the South Pacific Soap Company.
If your property has a bath, treat your guests to the South Pacific Soap Company Bath Bag infusion, or Therapy Range Scented Bath Tea Bags. Then take your range of guest amenities to the next level with beautiful skin care products like the eco.logic* Body Balm, or The Therapy Range Body Lotion, that is blended with 100% natural essential oils.
Not sure which range you like best? Our mini-packs are a great way to sample a collection to see which one you’ll fall in love with.
When it comes to hotel supplies, towels and bed linen are super important if you want to leave a lasting impression. There’s nothing better than stepping out of your shower onto a fluffy bathmat, wrapping yourself up in a soft towel and sliding into luxurious bed linen. As a property manager, you can influence your guest’s experience by supplying good quality towels and bed sheets.
At National Hotel Supplies we stock a range of commercial towels, from the standard range, up to the executive, which are super thick and lush. We also supply a durable range of pool towels that are perfect for accommodation by the water or with a pool.
Our hotel quality commercial bed linen is 160gsm (grams per square metre) and designed to be crisp and comfortable, whilst having the longevity to survive year in year out laundering.
There’s nothing worse than waking up to a bad cup of tea or coffee. Forget that cheap and nasty instant coffee, National Hotel Supplies stocks great tasting hot beverages that we’d want to drink ourselves. Hot chocolate, tea and coffee are nice treats for guests to wake up to, but if you really want to look after them, take a look at our range of biscuits, condiments and cereal.
Let’s face it, nobody wants to be thinking about housekeeping supplies when they’re on holidays. Supplying extras like in-room detergents, laundry powder, tea towels and garbage bags will make life easier for your guests in the kitchen and laundry.
If you really want to step it up and pamper your guests, there’s nothing quite like the feel of a luxurious bath robe and slippers to match. If you want to keep the prices down, take a look at our “Waffle Weave Bathrobe” or Terry Towelling Bathrobe, or really impress your guests with the lavish “Velour Jacquard Bathrobe”.
Beautiful artwork can lift a room’s ambience and influence your guests’ experience. National Hotel Supplies have handpicked a range of eye-catching, yet affordable prints that will be a talking point among your guests.