Frequently Asked Questions

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Q: Can only hotels and motels order products from your site?

A: Not all all. National Hotel Supplies service all facets of the accommodation industry, including but not limited to, serviced apartments, resorts, retreats and spa’s, airbnb hosts, b&b’s, holiday parks and holidays homes.

*Q: Do you have a shop I can visit?

A: Yes! We now have a showroom/warehouse in Coolum Beach (Sunshine Coast) in Queensland. We are predominately an online store so are limited to just one showroom. This helps us to keep the cost of goods to a reasonable price. Having a shop comes with large overheads and that in turn would require us to increase our pricing.

Q: Is it safe and secure to purchase on-line with my credit card?

A: Yes, it is a high priority here at National Hotel Supplies. Our site is completely certified to ensure all of your information is secure and private. We have an SSL (Secure Sockets Layer) certificate from Rapid SSL which provides online security to secure online transactions.

We at National Hotel Supplies will take all reasonable steps to store your personal information securely. In particular, we want you to feel confident in dealing with us on the internet. To ensure your security and our own, we only use PCI compliant gateways. We also adhere to the new EU regulations in regards to privacy.

Q: What is an SSL?

A: SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.

Q: Do you deliver to my area?

A: We deliver our products to anywhere in Australia and some islands, however depending on your area/postcode we may need to provide a customised quote.

Q: What is the delivery fee to my postcode?

If you have a tiny order that will fit into an Australia Post satchel, email info@nationalhotelsupplies.com.au with your order details, we will reduce the freight to the exact cost of a satchel.

A: Our prices are as follows:

Mainland QLD $20.50/delivery
NSW and ACT $22.50/delivery
Victoria $22.50/delivery via
South Australia $27.50/delivery
Western Australia $23.00/delivery via Australia Post – please click here to place your order if you are located in WA.
For all other states, territories and islands, we will provide you with a quote on freight
FREE SHIPPING promotions exclude TAS, NT, PO Boxes, Islands and bulky items – freight to be quoted on.
Some locations, inlcuding rural, may incur a freight surcharge for bulky or heavy items, we will provide you with a quote.

Brisbane, Sunshine Coast & the Gold Coast can request same-day delivery; please call for pricing.

Note: there is an additional delivery charge for back-ordered items. We will advise you if an item is out of stock and discuss delivery options.

Q: What happens if I am not home/available at the time of delivery?

A: That’s ok. Simply let us know where your order can be left if you are not available at the time. You can add this information in the “comments” section of the shopping cart. NB We must be given an authority to leave in the shopping cart if you are a residential customer unless you are either willing to collect from the depot or pay the redelivery fee.

Note: should you not be available at the time of delivery and the courier needs to redeliver your order, you will be charged additional delivery fees.

Q: Can I get samples before I buy?

A: Yes, depending on the samples required, there is a minimum charge of $8.05 which includes postage. Please click here to obtain samples.

If you require more than can fit inside a 500g Australia Post satchel or weighs more 500g please call to discuss.

Note: samples of bedding, towelling, accessories, table linen and artwork need to be paid for in full up front. If you do not wish to keep the items, we will arrange a refund once the items are returned to us.